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SUPPORT

With many businesses going online and updating websites, we are experiencing higher-than-normal turnaround times for ticket requests.

  • Please allow up to 48-72 hours to give adequate time to research and respond to your inquiry.
  • Our ticketing support team will be available Monday through Friday, 9 am-5 pm PST.
    • We are closed Sat-Sun.
    • You are welcome to submit tickets outside these hours, but they will not be reviewed until this timeframe.
  • We cannot provide free support calls.
    • If its something that’s easier to explain in words, you can record and send a video. (Loom.com works well)

Appropriate support requests include:
– Fixing something that isn’t working on the website
-Updating text, images, or colors on the website
-Simple changes that help the flow of the website

*Any design Requests like the ones listed above are limited to two requests per month

We appreciate you, and we thank you for being patient as we work through this higher volume of clients.

Thank you!

Please describe what it is that you need in the form below.

Whether you need help resetting your password, requesting a WordPress plugin, having technical issues or simply are asking a question about your BrandSite, we are here to help!

Please describe what it is that you need in the form below.

Support is open Monday – Friday 8:00 am – 5:00 pm MST.
Support is closed on weekends and during the holidays.

We look forward to serving you!

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