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SUPPORT

Our office will be closed on Thursday and Friday, November 26th and 27th, in observance of Thanksgiving holiday.
We’ll be responding to all messages upon Our Return on Monday 30th.

With many businesses going online and updating websites during the COVID-19 pandemic, we are experiencing higher than normal turnaround times for ticket requests.

  • Please allow up to 48-72 hours to give adequate time to research and respond to your inquiry.
  • Our ticketing support team will be available Monday through Friday, 9am-5pm PST.
    • We are closed Sat-Sun.
    • You are welcome to submit tickets outside these hours, but they will not be reviewed until this timeframe.
  • We cannot provide free support calls.
    • If its something that’s easier to explain in words, you can record and send a video. (Loom.com works well)
We appreciate you, and we thank you for being patient as we work through this higher volume of clients.

Thank you!

Whether you need help resetting your password, requesting a WordPress plugin, having technical issues or simply are asking a question about your BrandSite, we are here to help!

Support is open Monday – Friday 8:00 am – 5:00 pm MST.
Support is closed on weekends and during the holidays.

We look forward to serving you!

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