With many businesses going online and updating websites during the COVID-19 pandemic, we are experiencing higher than normal turnaround times for ticket requests.
- Please allow up to 48-72 hours to give adequate time to research and respond to your inquiry.
- Our ticketing support team will be available Monday through Friday, 9am-5pm PST.
- We are closed Sat-Sun.
- You are welcome to submit tickets outside these hours, but they will not be reviewed until this timeframe.
- We cannot provide free support calls.
- If its something that’s easier to explain in words, you can record and send a video. (Loom.com works well)
Whether you need help resetting your password, requesting a WordPress plugin, having technical issues or simply are asking a question about your BrandSite, we are here to help!
Support is open Monday – Friday 8:00 am – 5:00 pm MST.
Support is closed on weekends and during the holidays.
We look forward to serving you!
© Copyright 2019 BrandSites, a Success Engine Company.